This virtual training course is suitable for managers or team leaders to apply firm but fair management techniques to deal with workplace conflict
Prerequisites
There are no prerequisites for this course.
Objective
• Managers or team leaders will be able to identify and understand the early signs of dysfunctional conflict in their teams.
• Managers or team leaders can understand their rights and responsibilities and are able to apply a range of conflict techniques to resolve workplace conflict.
Course content
• Identify the early signs, causes and understand the effects of workplace conflict.
• Evaluate the differences between functional and dysfunctional conflict.
• Identify what is groupthink and know why leaders should encourage constructive tension.
• Understand the principles and practices of firm but fair management.
• Apply a range of conflict models and techniques to resolve workplace conflict.
