This virtual training course aims to develop an employee's ability to positively influence and negotiate with others to achieve mutually acceptable outcomes.
Prerequisites
There are no prerequisites for this course.
Objective
• Employees will be able to influence others to positively change thoughts and behaviours.
• Employees will understand how to negotiate effectively to achieve workable outcomes.
Course content
• Understand the psychology of positive influencing.
• Explain positive/negative influencing styles and their emotional impact.
• Explore and apply a range of influencing models/techniques to negotiate with others.
• Apply techniques to minimise resistance.
• Understand how to apply a range of 'power' bases effectively to achieve satisfactory outcomes and increase personal credibility.
