This virtual training course is designed to enable emplyees to have an understanding of emotional Intelligence and how this can be used to develop assertive behaviours.
Prerequisites
There are no prerequisites for this course.
Objective
• Employees will be better able to control their negative emotions when dealing with challenging situations.
• Employees will appreciate individuality and are able to develop and sustain positive workplace relationships.
Course content
• Understand the components of emotional intelligence and its benefits.
• Identify assertive/passive/aggressive behaviours and their effects on self and others.
• Evaluate how to balance rights versus responsibilities.
• Apply a range of techniques to develop EI, self-awareness and assertiveness skills.
• Understand subconscious bias and how to embed inclusive work practices.
