Crisis Management - 3 day

This course is aimed at all On-Shore Response Team Members who have a role and responsibility during an emergency as per the company’s ERP.

None

The course objectives are: • The roles and responsibilities of personnel during an emergency. • How to achieve and maintain effective communications throughout an emergency • Familiarity with company Emergency Response Procedures • Practice in nominated Emergency Response key positions • How to be competent members of the Crisis Management Team • How to recognize the effects of stress on the emergency response structure, how to minimize its impact and how to manage affected personnel.

This course covers both theory and practical content in the techniques and principles of Crisis Management. The theory and practical components also introduce personnel to: 1. Leadership 2. Teamwork 3. Command & Control 4. Communications 5. Information Management and Roles and Responsibilities Course Outline Theory includes: • Emergency Management Philosophy • Roles and Responsibilities of the On-shore Response Team Members • Command, Control and Communications • Your company’s Emergency Response Plan • Dealing with the Media, Local Government, Family Members, Security Procedures • Protecting the company’s reputation through public relation statements • Continuity of the On-shore Response Team (start to finish) Day 1: Theory: Introduction to Crisis Management. Discuss the company specific Emergency Response Plan and confirm that all departments/sections understand their roles and responsibilities as part of the Incident Management Team. Start scenario one. The first scenario is designed to run into the second day. This will give the Incident Commander the opportunity to formally hand over command to their relief. Day 2: Continue the scenario from the day before. Include morning safety meeting and outline for the Crisis Management team by the Incident Commander. End scenario and discuss documentation and its importance throughout the emergency. Start new scenario with a different Incident Commander. End the day with a third scenario that will require another hand over of command. Day 3: Complete the scenario from the day before by lunch. After lunch, will be the wrap up and discussion of the last three days. This includes recap of the theory and how it pertains to the Crisis Management Team’s roles and responsibilities. Any recommendations for the Crisis Management team to streamline the process if needed. Wrap up any questions regarding the information for both theory and scenarios. Discuss any pre plans that need to be put into place.